Refund & Return
This policy is from the Shreenath Foods website, which is likely associated with Shree Path Products.
1. Guarantee and Time Limit
- 100% Money Back Guarantee: They offer a 100% no quibble money back guarantee if you are not satisfied with the product you purchased.
- Refund Exclusions: The refund excludes delivery charges and gift-wrapping charges (where applicable).
- Timeframe: Returns for a refund must be received back into their warehouse within 7 days from the date of purchase.
2. How to Initiate a Return
- Customers must communicate their intent to return goods by emailing onlinesales@shreenathfoods.com or calling +91 7600781074.
- When returning goods, you must quote the order number, your name, the product's name, and the reason for the return.
3. Refund and Replacement Conditions
- Refunds are primarily provided in cases of:
- Damage in transit.
- Inability to provide a replacement due to no stock availability.
- For returns, the refund is issued once the products are received and checked at their warehouse.
- Replacement is subject to stock availability. If a replacement is not available, they will refund the amount. Replacements are typically shipped within 5-7 working days after receiving the returned item.
4. When Returns are NOT Possible
Returns are not possible in the following cases:
- Used products.
- Return request is made outside the specified 7-day timeframe.
- Products with tampered or missing serial numbers, price tags, or labels.
5. Return Shipping and Logistics
- Return Postage: You do not get a refund for the postage expense incurred for returning the goods.
- Partial Return: A return is possible for a single item (partial order), but shipment charges for the return must be borne by the customer.
